Policies & Procedures
How We Train
We train you, the pet parents, how to train your dog.
Our sessions are 40min of in-person (or remote) service with daily training notes sent in the evening.
On-Call Support
We encourage families to reach out to their trainer via text, email or even phone calls to ask questions anytime they come up, including outside of the training session. Our trainers will do their very best to respond to you the same day, but if not they will respond the following business day.
Invoice
Invoices are sent via email before your service and are to be paid by 8am, the morning of service.
Failure to pay by 8am may result in a cancellation of your service.
Payment
Our preferred method of payment is Venmo.
We also accept card (debit & credit), cash, and checks.
All packages are paid in one payment.
All payments are due by 8am of the service date.
Cancellation Fee
$30.00 fee for same-day cancellations.
The following 3 reasons are exempt:
1. Health and wellness of dog and/or pet parent
2. Medical emergency of dog and/or pet parent
3. Hazardous weather.
Must give a 1-hour notice to be exempt.
Refunds
Mindful Training does not offer refunds. If you’ve purchased more sessions than you need, you can save them for later, or donate them by emailing your trainer.
Donation options:
A) Gift to a friend or family member
B) Donate back to Mindful Training so we can support a family in need